Caring for Your Shears
How should I clean my shears after use?
Wipe blades with a clean, lint-free cloth after every use to remove hair, product residue, and moisture. Avoid abrasive cloths or solvents that can damage the blade finish. A light application of blade oil along the cutting edge and pivot point will keep the action smooth and prevent corrosion.
How do I dry my shears properly?
Always dry your shears immediately after cleaning or any contact with water. Open the blades fully and wipe each blade individually, paying close attention to the pivot area where moisture tends to collect. Store only when completely dry — even trace moisture can lead to corrosion over time.
How should I store my shears?
Store your shears in the original case or a dedicated shear pouch when not in use. Keep them away from humidity, extreme heat, and hard surfaces that can nick the blade edge. Never store shears loose in a kit bag where blades can contact other metal tools.
How often should I oil the pivot?
Apply one small drop of blade oil to the pivot point at least once daily during heavy use, or before each session if you prefer. Open and close the blades several times after oiling to distribute evenly, then wipe away any excess.
Sharpening
Do my shears come with free professional sharpening?
Yes. Every pair of Superior Shears includes free professional sharpening as part of your ownership experience. When your shears need re-edging, contact us to arrange service — we handle the sharpening at no charge to you.
How do I know when my shears need sharpening?
Common signs include pushing or folding hair rather than cutting cleanly, visible blade dragging, or a change in sound during cutting. If performance feels off, it is time to send them in rather than continuing to use dull blades, which can cause fatigue and uneven results.
Can I sharpen my shears myself or take them to a local service?
We strongly recommend using our complimentary sharpening service. Improper sharpening techniques or incorrect bevel angles can permanently alter the blade geometry and may affect warranty eligibility. Our service ensures your shears are returned to factory specification.
Warranty
What does the Superior Shears lifetime warranty cover?
Your shears are backed by a lifetime warranty against manufacturing defects in materials and workmanship. If a defect is identified, we will repair or replace your shears at our discretion.
What is not covered by the warranty?
The warranty does not cover damage resulting from misuse, dropping, improper sharpening by a third party, or normal wear such as screw or tension-adjustment wear. Using your shears on materials other than hair may also affect eligibility.
Do I need to register my shears to activate the warranty?
Contact us with your proof of purchase to initiate any warranty claim. Keeping your original order confirmation makes the process faster.
Risk-Free Purchase & Returns
What is the 30-day money-back guarantee?
If you are not satisfied with your purchase for any reason, you may return your shears within 30 days of delivery for a full refund. Shears must be returned in the original packaging. Contact our team to initiate a return and receive return instructions.
How do I start a return?
Reach out to us directly via the contact page or email within 30 days of receiving your order. Include your order number and the reason for the return, and we will guide you through the next steps.
Loaner Shears & Service
What happens to my shears while they are being serviced?
We understand your shears are a professional tool you depend on daily. During any qualifying service period, we provide loaner shears so your work is never interrupted while yours are being cared for.
How do I start a service or warranty request?
Contact our team through the contact page. Provide your order number and a brief description of the issue. We will confirm eligibility and arrange shipping or service details with you directly.